Over 98% of all issues can be resolved in this way. If any issue cannot be resolved, we will arrange for a qualified engineer to visit your site to take care of it **

** Please Note: This service is free to all customers with Maintained Support Plans. For non maintained Support Plans then this is a chargeable item or you can upgrade to a a Maintained support plan.  For current charges, please call us on 0845 230 6688.

Speed and effectiveness

For IT systems which can’t afford any downtime then we offer a guaranteed response in an agreed time using our Platinum Service. This enables your calls to become top priority and they will be dealt with as such. Please call us on 0845 230 6688 to find out more.

Even in the best systems, a PC can go down or a whole system crash. Life grinds to a halt - it’s frustrating, stressful and costly. That’s why you need a guaranteed response and a rapid solution from a real human being.

The Personal Touch

All our support plans work through remote support without the need for human intervention as we can fix over 90% of problems remotely, without the delays of arranging on-site visits etc. If you would like to have the services of a support engineer who contacts you by phone and talks you through the problem then we have a Platinum-H service.

If we cannot fix the issue remotely, we will quickly arrange for one of our engineers to visit you to try and resolve the problem.

This applies to Managed Support Plans only (Platinum H service is a managed plan) and call out’s to site are available at no extra charge.

Confidence in our systems

All our Support and Service Plans include:

1. web based interface to log calls also enabling the status of your call to be shown at any time.

2. The option to telephone, fax or email if your system is down.

3. Dedicated support personnel to ensure personal contact and knowledge of your system.

4. A priority logging system to ensure urgent cases are dealt with as a priority – click here to see how we prioritise calls.

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Call us now on 0845 230 6688 to see more.

We’ve got everything covered !

We support all Windows-based systems, including the servers, networks and computers. We don’t support Mac, Unix or Linux systems.

We try hard to support as much (if not all) of your IT system but in order to keep our prices competitive there are a few minor exceptions which we list below:

• Hardware, software and services that we don’t supply, though we can include many items by prior agreement.
• installation of new hardware or software (again, these can be included or added to your price plan by agreement.
• Training staff or individuals on use of equipment (we are happy to offer training but it is a chargeable item).
• Gross negligence and force majeure

Sales Enquiries

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